FAQ

I added something to a Playlist but it's not showing on screen — why?

Playlists have a draft/live split. Adding media only stages a draft — you need to hit Push (or Push All) on that playlist before it reaches any screen.

The Gig Guide widget is empty — why?

It only shows shows that have "Share with Signage" ticked in Gig Hub. Nothing appears until that's turned on per show.

I don't see a Reports tab, Show Remote link, or Sponsor page — is something broken?

No — those are add-ons switched on per venue. If a tab's missing, it just hasn't been enabled for this venue.

What does turning on a screen's Layout (like Bottom Strip) actually do?

It splits that screen into zones, and each non-main zone gets its own independent playlist running alongside the main one.

I set an overlay but it's not on the screen - why?

Check three things: the playlist has been pushed since you picked the overlay, the screen is a Pro Screen, and the screen has been refreshed once since overlays were added. Overlays also hide during takeovers and blackouts.

My synced screens aren't changing together - why?

Only Pro Screens without a zone layout sync (the group page lists any that won't). Give them the same playlist, refresh them once, and make sure Android displays are on VenueOS Player 1.9.3 or newer.

A news feed says "News feed unavailable" - why?

The link isn't a working RSS/Atom feed (or the site is down). Open the element and hit Test feed - it shows the real reason. Feeds on private network addresses aren't allowed.

I changed my Sponsors playlist but other playlists still show the old ads - why?

Playlists inside playlists play the shared playlist's pushed version. Push the Sponsors playlist itself and every playlist that includes it updates.

Do updates to the VenueOS Player happen automatically?

No. Only when someone presses Check for Update on that screen (or its group or location).

A waiter marked something sold out but the menu board didn't change - why?

Check the board's design includes that item's section (the Live Menu element's "Sections to show"), and that the screen has been refreshed once since Live Menu was switched on. If the screen is offline it catches up as soon as it reconnects.

Can staff change prices from the iPad?

No. The staff page only changes Available / Last few / Sold out. Prices, items and sections are edited by managers in the Live Menu tab.

Why did everything go back to available this morning?

That's the Daily reset - it clears sold-outs every day at the time set on the Live Menu tab (5:00am by default). Set it to Never reset if you'd rather clear things yourself.